Return Policy

Arcanum Builders has a strict no return and refund policy at the point of purchase as the purchase is what initiates the building of the kits. Arcanum Builders constructs these kits on a “made to order” basis and for this reason cannot refund monies once a purchase is made by a customer.

Arcanum Builders can also not accept any returns once the purchased kit has been delivered safely to the customer. The logistics of building, loading, and hauling of these kit materials inhibits Arcanum Builders from accepting any refunds or returns. 

Arcanum Builders will work closely with the customer to make sure everything is of satisfactory order and will replace or repair any part of the purchased kit that is damaged, missing, or broken in a timely manner.